Discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas

SRV 301 – Week 4 – DQ 2 – Outsourcing Call Centers ***Introduction To Service Management***Scored 100%

My tutorial includes two answers to this DQ and you can use any one of the two.

Outsourcing Call Centers

Many companies such as Dell Computer and Verizon (just to name a few) have outsourced their call centers overseas.  In no less than 100 words, discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas. Make a substantive response to at least two of your classmates’ postings.

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