SRV 301 – Week 4 – DQ 2 – Outsourcing Call Centers ***Introduction To Service Management***Scored 100%
My tutorial includes two answers to this DQ and you can use any one of the two.
Outsourcing Call Centers
Many companies such as Dell Computer and Verizon (just to name a few) have outsourced their call centers overseas. In no less than 100 words, discuss the implications of service outsourcing for employees, stockholders, customers, and host-country economy when a firm outsources a call center overseas. Make a substantive response to at least two of your classmates’ postings.