How Voice Recognition Affects Management Information Systems

Introduction

Management information systems (MIS) are systems which provide information which is required to run profit and non-profit organizations competently and effectively. The systems combine three primary resources, which are: information, people and technology. Voice recognition falls under the category of technology. It is worth noting that voice recognition has impacted significantly on the way organizations are run. Some of the areas that have been influenced greatly by voice recognition include marketing and customer care centers (Herther, 2011). The technology is not new to organizations. Its history dates to 1950s, when Bell Labs technicians cobbled together archaic systems that could recognize numbers spoken over a telephone (Rosso et al, 2011).

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