Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have…

Identify and list the causes of communication failure discussed in the chapter. Provide an example of one these communication failures that you have experienced.

  • Describe the situation.
  • What were the results?
  • How could you avoid repeating the situation in the future?

Hint: please use these points to these questions

Reason to communications failure

1.    Inadequate Information

·      Lack of information

·      Wrong information

·      Leads to ineffective work

2. Information Overload

•        Employees can be overwhelmed by information

•        Top management overcompensates for lack of information

3. Poor-Quality Information

•        Readily available information may be of little use

•        Available information can be poor in quality

•        Outdated

•        Erroneous

•        Misleading

•        Overemphasized

•        Disorganized information

4. Poor Timing

•        Right amount of information at the wrong time

•        Timing is as important as quantity or quality

5. Lack of Feedback or Follow-up

•        Receiver does not recognize that a response is expected

•        Receiver does not bother to reply

•        Waste of time

•        Waste of effort

6. Problems with Channels

Point 1 – Communication channels

•        Face-to-face conversation

•        Telephone

•        E-mail

•        Letters

•        Public speeches

•        Memos

•        Real-time videoconferencing

•        Skype

•        Social networking sites

•        Company intranets

Point 2 – Problems

•        Selection of wrong channels

•        Informed collectively

7. Incompetent Communication

Point 1 – Communication skills

•        Necessary in today’s professional world

•        Some organizational members do not possess the skills

Point 2 – Reason for incompetency

•        Inappropriate grammar or vocabulary choices

•        Hasty e-mails

•        Unprepared for meetings

8. Ineffective Goal Setting

Point 1 – Goal setting

•        Important skill in effective communication

•        Realistic goals would be to turn in assignments on time

Point 2 – Ineffectiveness

•        Communicator wastes the opportunity

•        Communicator becomes disappointed

9. Communication Anxiety

Point 1 – Anxiety

•        Hampers the ability to think

•        Effectiveness of efforts at risk

Point 2 – Causes

•        Using advanced technology

•        Technology gap

10. Cultural Barriers

Point 1 – Cultural barriers

•        Contributes to communication failure

•        Biases and prejudices

Point 2 – Elements for effective organization communication

•        Sensitivity

•        Understand cultural differences

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