Part1. Create a Project Plan.
The Capstone Project is designed to be an active learning experience that brings together all of the concepts and techniques described in the textbook in a real-world setting. This Capstone Project involves interviewing a Customer Service desk representative.
1. In one paragraph talk about the role of the Service desk in a company. Focus on the following questions:
A. What is the role of the service desk?
B. What is the difference between the service desk and the help desk?
C. How can the service desk deliver high quality customer service?
D. Summarize service desk technology that support network, field and administration.
E. Discuss the components of a successful service desk.
2. Create a Project Plan which is a summary document that describes the capstone project task and timeline. Follow the link and read the article 10 questions to ask as you plan your project http://www.dummies.com/careers/project-management/10-questions-to-ask-as-you-plan-your-project/
The Project Plan should include a minimum of five tasks and dates from day 1 of your capstone project: identifying an interviewee, requesting the interview, securing the interview to the proposed dates to develop the draft and the final presentation.
Reference chapter 7 pages 296 -300 and figure 7.11 on page 299 to create the project plan.
Submit your paragraph and a project plan to the Capstone Project 1 Dropbox folder on D2L.