-State your personal definition of service, and give an example of a time when you received quality service and an example of when you did not receive quality service. Determine what they could have d

-State your personal definition of service, and give an example of a time when you received quality service and an example of when you did not receive quality service. Determine what they could have done to correct the quality of service.

-Hospitality professionals often state that exceeding guest expectations is a significant part of their organization’s mission. Identify three ways to determine guest expectations and how the manager would know when those expectations have been exceeded.

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